What happens right after checkout?
Checkout creates an annual DevVault subscription for the plan and seat count selected. After payment succeeds, DevVault issues a signed .dvlic license for that purchase.
DevVault Buyer FAQ
Answers buyers usually need before and after checkout.
This page covers the questions most likely to come up around purchase, license delivery, installer download, plan differences, Business NAS readiness, renewals, and common operator setup issues.
Purchase And Delivery
What customers receive after payment, what email to watch, and what to do if delivery or download looks wrong.
Where does the license go?
The signed .dvlic license is emailed to the same email address used during checkout. The license file is attached at the bottom of the purchase email.
Does the email include the installer too?
Yes. The same delivery email includes the current DevVault installer download link and the signed license attachment so the buyer can install and activate from one message.
What if I do not see the email?
Check inbox, spam, junk, and promotions first. If it still does not appear, contact support@trustware.dev or licensing@trustware.dev and include the purchase email address plus approximate checkout time.
What if I bought twice by accident?
Contact support with the purchase email address and approximate checkout time. Accidental duplicate purchases can be reviewed and refunded, but DevVault does not intentionally suppress a valid new purchase just because the same email bought before.
Can the license email be resent?
Yes. Support or licensing can resend delivery when needed. Include the purchase email address and enough detail to identify the order quickly.
Where do I manage my subscription or payment method?
Use the DevVault customer billing portal to manage your subscription, update billing details, and review your Stripe-hosted customer billing information.
Plans And Activation
What each plan unlocks, and what the desktop expects during setup.
What is the difference between Core, Pro, and Business?
Core is individual protection and requires your own backup drive or equivalent local storage target. Pro adds advanced scan reports, snapshot comparison, recovery audit reports, and export workflows, and also requires your own backup drive or equivalent local storage target. Business adds seat administration, fleet visibility, and NAS-governed shared-vault operation.
Do Core and Pro require a NAS?
No. Core and Pro can activate and run with a local vault, but you must provide your own backup drive or equivalent local storage target for protected backup workflows. Only Business requires a customer-managed NAS or network share before protected backup can begin.
What does Business require before rollout?
Business requires a reachable network vault target such as a NAS, SMB UNC path, mapped drive, or equivalent share. An admin must configure and save that network vault before Business backup is allowed to run.
Does DevVault need internet all the time?
DevVault is designed around signed offline licensing and protected local workflows. The product itself is not dependent on continuous internet access to perform core backup and restore actions after installation and activation.
How do I install the license file?
Use the desktop install-license flow and select the .dvlic file from your purchase email. DevVault verifies the signature before storing it.
What if the desktop shows the wrong setup path for my license?
Core and Pro should not push buyers into Business setup. If the installed license behaves like the wrong plan, contact support and include the purchase email plus the exact screen you are seeing.
Renewals And Operations
Questions around yearly billing, operator behavior, and what to expect in real use.
Is DevVault annual or monthly?
DevVault launch pricing is annual. Core, Pro, and Business are sold as yearly subscriptions.
How are seats counted?
Seat authority follows the subscription quantity for the plan purchased. For Business, seat availability and protected status are visible through the Business runtime surfaces.
What happens if Business storage is not configured?
Business backup protection is blocked until a valid network vault is configured. This is intentional runtime enforcement, not an optional warning.
Does DevVault back up to Trustware-hosted storage?
No. DevVault does not operate customer backup storage. Customers control their own local or network vault targets.
What if I need help choosing a plan?
Use contact or email sales@trustware.dev. If you are unsure about NAS readiness, Business should be discussed before checkout.
Who should I contact for support vs licensing?
Use support@trustware.dev for install, activation, or product help. Use licensing@trustware.dev for signed license delivery, entitlement, or provisioning questions.